For Service or Manufacturing Organizations:
Staff Hiring/TQM Training
ISO-9000 Series Certification
Professor, administrator, textbook and software author, and presenter of numerous professional papers, Dr. Balian holds 37 U.S. copyrights. Significant experience in university accreditation, management science, quality systems, institutional research and market research/analysis. In addition, Balian has 40+ years of experience in both academic and corporate environments. His diversified background includes real-world experience in owning/operating his own successful consulting business since 1977.
Educational and Management Consultant 1977-present
President, Q-Stat Group, Silver Sky, Inc.
President, Silver Sky Publishing, USA
80+ clients, listing available upon request, in the service industry, manufacturing, health care, and academia, in both the public and private sectors. Hundreds of nationally published documents including reports and books. Clients include: California State University, National University, Gemological Institute of America (Provost) (1996-2019)
Adjunct Professor 2007-2019
College of Business Administration
Business Data Analysis/Operations Research
California State University
San Marcos (San Diego), California
Teaching graduate and undergraduate courses. Qualified in areas of quantitative methods, statistics and research methodology, management sciences, quality systems, operations research. Advisor for Senior Experience teams and projects.
Full Professor/Director of Research 1983-1994, 2005-2006
University of Detroit Consortium/Madonna University
Full time teaching in areas of business statistics, biostatistics, evaluation and testing, survey research and institutional research to both traditional and non-traditional graduate and undergraduate students in the Colleges of Business and Nursing. Student advising and participation in/chairing of committees on graduate/undergraduate programs, university accreditation, and institutional research. Teaching in off-campus overseas masters degree program.
Adjunct Professor 1977-1986
Wayne State University & Central Michigan University
Colleges of Education/Business
Detroit & Troy, Michigan
Courses Taught/Designed/Textbooks and Teaching Materials Authored
· Ph.D, Ed.D., M.Ed., MBA, MSBA, Thesis/Project Capstone Courses
· Thesis/Dissertation Writing
· Graduate/Undergraduate Advising
· Statistical Analysis,, Bio-Stats (Basic to Advanced)
· Test Development and Evaluation
· Survey Research
· Computer Use in Research
· Multivariate Analysis
· Factor Analysis
San Diego Inventors Forum
Elected by 250-member organization comprised of San Diego inventors and entrepreneurs.
· Developed numerous new courses in statistics, testing, survey research
· Authored two textbooks (four editions), software and numerous professional papers
· Created online courses
· Forecasted budgets, short-term/long-term
· Conducted market research and developed marketing strategies for academic programs
· Created liaisons and relationships with other educational institutions
· Launched business advisory boards
· Projected future university growth goals and milestones, etc.
· Hired faculty and support positions
Honors and Awards
·School record of eight nominations for President’s Award for Innovative Teaching, California State University, College of Business, 2008
The Graduate Research Guidebook,4th Edition (2011). One of the publisher’s top-ten selling nationally distributed textbooks, 1992-present. University Press of America, Washington, DC. (1992), Silver Sky Publishing, USA (2011).·
Faculty Member of the Year, Madonna University, 1994
· Wayne State University, Graduate-Professional Fellowship
· Wayne State University, Graduate-Professional Scholarship
· W. Edwards Deming, Guest Lecturer in my Statistics course, Madonna University
ACADEMIC PUBLICATIONS AND RESEARCH:
Teaching Advanced Statistics at the University Level. SPSS Symposium, UCLA, May, 2009.
Graduate Research Guidebook, 4th Edition. Washington DC: University Press of America, 1982, 1988, 1994, 2010.
Quality Policy Manual and TQM website development; Scripps Hospitals Network of San Diego, CA. Operations Management, Statistical Analysis for ISO-9000 certification. 1997-2000.
Providence Hospitals. Eight reports per year for years 1992-96 (40 reports, total); client satisfaction and ISO quality systems survey designs, evaluation and analysis/written reporting of results.
Substance Abuse Information Center, Research of demographics and care of clients. Warren, Michigan, 1985.
Relationship of Sibling Order and Emotional Dysfunction; Epilepsy Center of Michigan. Detroit: Wayne State UniversityPress, 1976.
Multiple Regression Analysis and Reality-Based Teaching: The Ten Essentials. Paper presented at the Annual International Symposium on Forecasting sponsored by Harvard University and the International Institute of Forecasters (Boston, MA, 1987).
Practical Missing Date Approximation Techniques in Multivariate Regression Analysis. Detroit: Wayne State University, 1978.
One for the Books(Educational Software); New York: Focus Media, 1990.
Select-Stat (Educational Software); Washington DC: University Press of America, 1988.
Teaching Quantitative Methods at the Graduate Level. Central Michigan University/PBS television series, 1997.
Research Methodologies for Graduate Theses. University of Detroit/Madonna University, Public Television (cable) three-part series, 1997.
Teaching Multivariate Analysis at the Undergraduate Level. Paper presented at the American Marketing Association Annual Conference, New Orleans, LA, 1990.
Statistical Techniques. Numerous paper presentations at Midas Show, Dallas, Texas; AGTA Show, Tucson, Arizonaand Phoenix, Arizona, 2001-2004.
Desktop Computing in American Business Application. Paper presented at the Detroit Chapter/American Marketing Association, Southfield, Michigan, 1989.
At University of Detroit/Madonna University:
Symposium on Research, (annual event, 1987 through 1994):
· PC Applications in Market Research Demography
· Basic Business Skills Survey
· UD/MU University Image Marketing Study
· UD/MU University Alumni Attrition Study
· UD/MU University Student-Employer Survey
· UD/MU University Student Body Survey
Student Attrition and Quality of Coursework. Schoolcraft Community College, Livonia, Michigan, 1978, 1979, 1980.
Michigan Adult Basic Education State Survey, 1978 (largest study of its kind in the United States to that date). Presented to the Michigan Department of Education, 1979.
'Career Education Federal Project; Wayne-Westland Schools, Wayne, Michigan. Paper presented to the Michigan Department of Education, 1984.
Career Education Federal Project; Grand Rapids School District, Grand Rapids, Michigan, 1985.
Chrysler Corporation (PLATO Learning Systems Project); Educational research project, presented to Chrysler Corporation, Detroit, Michigan, 1978.
2015-2019 Advanced Metal Products ISO-9001 consulting
2006-2007 San Diego Inventors Forum; topics in Entrepreneurship, Business Plans, Market Research, Management Science.
Scripps Hospitals, Patient Shared Services ISO-9000 Quality Policy Manual (and peripherals) (multiple co-authors), 1998-2001.
Ford Motor Company. Multiple regression analysis of automotive sub-system failures and projections of real-world sub-system failures. Numerous survey analysis and evaluations; semi-annual reports for the period 1992-1995.
Bendix Corporation. Worker motivation study, evaluation and report, 1979.
Tenneco Corporation. Management and consumer studies; design of studies, evaluation of results; written reports and presentations, 1997-98.
General Motors Dealership/Hurst Automotive Consumer Study; Southfield, Michigan, 1981.
FTD Florists International; numerous national market research reports, (four, total) 1994-1998.
National Reproduction Corporation, ISO-9000 Quality Policy Manual (and peripherals) (multiple co-authors), 1996.
Brasch Marketing, Inc. ISO-9000 Quality Policy Manual (and peripherals) (multiple co-authors), 1997.
City Building Maintenance, Inc. ISO-9000 Quality Policy Manual (and peripherals) (multiple co-authors), 1996.
Carlson Marketing Group, Troy, Michigan; General Motors Dealerships (Chicago). One-year study of consumer satisfaction at dealerships; numerous reports on monthly basis.
Ford Motor Company, Ford Training Institute. Creation of computer-assisted program testing, re-testing and database creation; creation of student and
Grand Rapids Transit Authority; Transportation Market Research Project; Grand Rapids, Michigan, 1983.
Detroit Ball Bearing Company, Nationwide Sales Survey Project, 80 pages, 1980.
Ph.D., Educational Research and Evaluation, Wayne State University, 1978
M.Ed., Educational Research and Evaluation, Wayne State University, 1975
University Awards and Honors:
Graduate Professional Fellowship and
Graduate Professional Scholarship, Fellowships (1976, 77, 78).
B.S., LawrenceTechnological University, 1971
Management Science/Market Research Methodologies
Volunteer involvement with Rancho Santa Fe Thrift Store (RSF, CA), the Women’s Resource Center (Encinitas, CA) and the North County Humane Society (Cardiff, CA).Also involved (since 2010) with the Westie Rescue of Orange County (Huntington Beach, CA).
References available upon request